Services: Making it Happen
Our Professional Services team includes the best data analysts, business rules experts, project managers, and product configuration experts in the industry. This expertise leads every customer engagement and has earned FPX the highest customer satisfaction in our industry. From implementation to launch and beyond, these experienced, knowledgeable professionals work together to ensure you achieve maximum value with FPX sales solutions.
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Implementation Services
Implementing FPX CPQ OnDemand® is not a herculean task and you might be surprised by the limited number of resources required. FPX offers several levels of implementation services to fit every customer’s unique need.
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Data Integration ServicesOur data integration experts can achieve seamless ERP integration for you — taking data designed for ERP systems and configuring it to aid your sales processes.
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Training Services
We offer several levels of training to ensure quick adoption of FPX solutions by your entire organization.
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Technical Support
FPX’s Tech Support team, consisting of support representatives and engineers, is always ready to jump in and assist with the tough issues. The bottom line is FPX believes its customers should never spend time waiting for assistance.
Because customer satisfaction is FPX’s highest priority, Technical Support management closely monitors the status of each incident. Management is immediately notified if a customer reports a critical issue and engages with the Technical Support consultant to ensure the issue is resolved in an efficient manner. If a customer has any questions or concerns about how their issues are being handled, customers have a direct line to FPX Technical Support Management.
This translates into measurable success:
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